Opteam is an international recruitment company which has 25 offices in Finland with offices in Poland, Slovakia and the Philippines. Opteam offers a wealth of solutions from long-term training and development projects to rapidly arising staffing needs. We are an international labour market expert, committed to ensuring a better and fairer work place for all. Our unique service concepts are designed to offer a robust response to the fluctuating demands of the global marketplace.

Currently, for one of our Customers, international comapny which offer global network services, we are looking for:

CUSTOMER CARE SPECIALIST

Work place: Bratislava/Slovakia

JOB DESCRIPTION:

Disconnection Desk
• Issue billing cancellation orders in response to our customers disconnect requests
• Analyse customers’ contracts ensuring appropriate disconnect intervals are applied when ceasing billing and verify the appropriate cancellation documentation has been received in line with the customers contractual obligation
• Investigate and retrieve missing disconnect information from the customer as necessary
• Validate service components to be disconnected and process requests appropriately and in a timely fashion
• Handoff to service delivery, with adequate technical detail to ensure the cease can be completed without delay
Customer Survey
• Contact our US customers via telephone following completion of recent service orders and billing activitiy
• Establish the level of service the customer experienced and their satisfaction with the transaction
• Log customer feedback, capture accurately the comments and experience portrayed by the customer
• Confidence and command of the English language is paramount in both verbal and written form
Other
• Ad hoc reporting and creation of presentation materials in support of management reviews

The role will work within defined internal processes and in compliance with financial & legal regulations. The role will interface with the Contracting, Billing, Service Delivery, Sales and Dispute Management organisations directly and indirectly, via both verbal and written communication. Contact with our customers will be required on a daily basis both to verify cancellation details and assess the customers’ experience of company.
The role will also be responsible for receiving and processing customers requests directly, removing the Sales organisation from the process. Responsibility for issuing acknowledgements to the customer, confirming receipt of their request will also form a part of the role. Managing cease requests through the appropriate toolsets to ensure not only the cease of the physical network and inventory but also the billing inventory to prevent further invoices to our clients.
Excellent English language skills are essential to success in this role.

All interested persons are invited to send their CV together with the ref number: CCS/SLO/2010 on: Aplikuj

Opteam Poland Sp. Z o.o. is an employment agency which is acting on the basis of an entry to the register of employment agencies with certificate number 4458.

“I hereby declare that all the facts and information provided for this cover letter and CV are true. I allow my personal data stated in the abovementioned applications to be processed for the purpose of recruitment, in accordance with the Personal Data Protection Act dated 29/08/1997 (Dz.Ust.No.133, item 883)".

CUSTOMER CARE SPECIALIST

Bratislava

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CUSTOMER CARE SPECIALIST

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CUSTOMER CARE SPECIALIST

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