For an international organization that provides IT services for Internet strategy and development and complete life cycle system support, we are currently looking for experienced Candidates for a position of:

IT Support with English

Successful applicant must have minimum of two to three years of technical experience supporting IT end users in a Service Desk environment or in Internal IT Support Departments. The qualified applicants must also be proficient with Microsoft Office applications (Outlook, Word, Excel and PowerPoint) and be able to resolve password/log in issues, network connectivity, VPN Connection issues, printing problems, and basic hardware issues.

The individual should also have strong analytical and communication skills, and the ability to work efficiently and effectively with clients, co-workers and other infrastructure staff members. Individual(s) should be motivated and self-directing with excellent diagnostic ability, interpersonal and communication skills and focused on delivering excellent customer service.

For consideration candidate must have the following:

Have minimum of 2 - 3 years experience working in a Service Desk environment for external customers or internal end users
Fluent in English!
Have a thorough knowledge of desktop technologies, both hardware and software!
Experience with CA Service Desk Manager is desired
Experience with service management system to track and facilitate the handling of all customer incidents and/or service requests
Must have experience providing first-line investigation and diagnostics
Must have experience supporting ‘off the self’ mainly Microsoft software, password resets, user account creation, basic application functionality support remote control for software deployment and incident isolation
Must have experience with remote connectivity
Ability to learn and maintain a high level of knowledge of the clients computing environment
Must demonstrate strong sense of urgency regarding solving end-user incidents
Must possess excellent Customer Service skills
Have excellent telephone, listening and communication skills
Be able to answer questions regarding system errors or usage instruction
Maintain a high level of teamwork and communication
Ability and willingness to work overtime
Ability and willingness to work/cover various shifts
Experience with ITIL v3 is desired

For successful candidates company offers:

Attractive compensation package – salary range 4000 - 5 000 PLN, private medical care
Relocation incentive
Interesting career path in a successful multinational organization – already 18 different nationalities
Skills development through diverse work assignments and professional trainings program

If you are interested in that position please send your CV to: Aplikuj

IT Support with English

Poznań

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IT Support with English

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IT Support with English

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