Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.

Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

Accounting Team Leader with Spanish

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs a variety of routine and some non-routine clerical and accounting functions within the Accounting department. Will be responsible for the following tasks:

Respond to routine questions related to area of responsibility
Supervise and lead a dynamic team in a multicultural working environment
Monitor and distribute workload among team members
Manage the incoming flow of calls, orders and queries
Control and report the incoming flow and results against agreed SLA/KPI's
Closely work with the customer SME through monitoring calls and worked out identified agreed specific action plans
Solving and escalating issues (internally and externally)
Proactive behavior in the subject of process improvements
Keys data into automated system and verifies input
Processes, verifies and audits invoices, expense reports, journal entries, purchase orders, etc.
Balances items, entries or amounts related to documents processed
Providing training and guidance to the team members
Providing feedback to the Supervisor about the team members performance for rating purposes
Escalating to the Supervisor / Manager any issue identified that could drive SLA fault or penalties
Fill forms required by the related finance processes
Supporting the practice via participation in training, recruiting and other support activities
Deploy measures to ensure compliance with IC and audit rules
Team coaching, goals deployment, periodic review and support

REQUIREMENTS:

Able to communicate effectively both face-to-face and over telephone and email with the customer in Spanish and English.
Experience in team management
Good communication skills
Able to work in a challenging and fast-paced environment
Very good computer skills

ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to Aplikuj.

Accounting Team Leader with Spanish

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Accounting Team Leader with Spanish

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Accounting Team Leader with Spanish

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