Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology, services and outsourcing offerings, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and supplies for production and office environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and information technology outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

Customer Service Representative

We are currently recruiting Customer Service Agent for our new client in Lodz. The main activities will be strictly related to Customer Care & Sales Order Entry.

The duties will include:

Handling emails, faxes and calls directed to Customer Services
Customer care duties prior or besides orders: product information, stock availability, service level capacity, pricing confirmation, samples and new customer delivery account creations
Order Creation: edits and cancellations based on customer requests and processes
Customer inquiries on delivery tracking and back orders
Customer queries after deliveries: processing, suggesting solutions to parties involved

We are looking for candidates with:

Fluent English and one or more of below languages:

German/Czech/Dutch

Previous experience in customer service/administrative tasks/accountancy
Good computer/Excel skills
Good communication skills
Orientation towards good customer service
Motivation to learn
Ability to work as part of the team in multilingual environment

Customer Service Representative with German/Czech/Dutch

Łódź

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Customer Service Representative with German/Czech/Dutch

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Customer Service Representative with German/Czech/Dutch

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