Our Client is a global leader in providing products and systems within healthcare and life sciences which is active in over 40 countries. The company is expanding rapidly and will double in size over the coming years. The company’s SSC in Krakow provides mainly financial, customer service and HR services to the entities within the Client’s Group.

Team Leader OtC

Kraków
7086

Requirements:

Advanced knowledge of Microsoft Office, (especially excel) and SAP as well as other accounting tools
Fluent English (written and oral) required.
Relevant experience in a Shared Services or similar environment, preferably on Team Leader or Team Coordinator position
Proficiency in OtC process field.
Excellent communication skills, ability to maintain professional business contacts.
Flexibility to travel and take part in the transition process (knowledge transfer from other country outside Europe).
Very good Customer Service skills and strong customer driven focus.
Leadership skills.
Pro-activeness and driving improvements.
Flexible working hours

Responsibilities:

Who are we looking for?
To newly established US & Canada Department we are looking for candidates willing to support further development of this department via taking part in transition process as well as helping to implement taken over processes in the receiving team.

This position will grow with time, as will the whole department – after transition period, the focus will shift to making the processes as efficient and simple as possible, to which all employees can greatly contribute.

If you are interested in helping to build a new department within an existing SSC we invite you to read on!
Manage OtC operations for assigned team on a day-to-day basis to meet the decided objectives, targets and metrics,
Coordinate daily work and customer availability of the team, taking into apart 2 shift work system and internal as well as external Client’s time zone,
Ensure that quality and operational excellence objectives and targets are fulfilled for the team,
Ensure delivery according to customer and process requirements (SLA),
Ensure high level of service for Internal Clients,
Delegating the targets to the team member through regular communication, planning and performance reviews (always with higher manager assistance),
Provide operational support to team members,
Handle client communication and escalations,
Monitor, interpret and report key performance indicators,
Initiate and drive process improvement initiatives,
Monitoring the competence development within the department.

Interesting assignment, with possibility to influence a lot of factors as the function is still under construction
Work in open environment within a well-rounded Management Team
Attractive package

Aplikuj

Who are we looking for?

Team Leader OtC

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