For our Client, international company with customer service center based in Krakow Business Center, to meet its increasing demands, we are currently looking for a candidate for the position of:Quality Assurance with Italian

As part of the wider Quality Team the candidate will be required to assist and support the Quality Manager in developing, aligning, implementing, measuring and reporting on customer quality across SCC Europe. In addition this is an opportunity to further develop the candidate's professional competence in developing and implementing effective measures to analyze and understand the training needs of the Customer Care teams.

Quality Assurance with Italian

Kraków

- Fluency in English and Italian

- Proven experience in customer support in International company

- Experience in driving quality improvement and delivering quality in line with brand values, preferable in SSC/BPO area

- Willingness to work with outsourced partners

- Experience of working with quality tools to monitor performance

- Cultural awareness and appropriate sensitivity in workings across multiple countries

Our Client offers interesting job, in multinational environment, attractive working conditions, provides various trainings and possibilities to gain new experiences and improve skills

If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application.

If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).

For more related job opportunities visit www.grafton.pl/

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Quality Assurance with Italian

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