Company Overview

Every day SALESmanago helps hundreds of the world’s most recognizable brands, such as Starbucks, BMW, Crocs, New Balance, and Victoria’s Secret, as well as many smaller organizations to connect with their customers. In fact, our leading Customer Engagement Platform is used by 2000+ midmarket and enterprise clients in more than 50 countries, helping people all over the world to benefit from a better, more personal consumer experience.

Based in Kraków, Poland, but expanding rapidly internationally - SALESmanago employs over 350 highly talented marketing, sales, consulting, data science, and R&D professionals. Our Company is growing revenue at 40% annually and is the European technology leader in digital customer engagement.

PHP Technical Support Specialist

Kraków

Responsibilities

Provide answers to customers by identifying problems; researching answers; guiding customers through corrective steps through the support forums and support tickets/email

Identify/debug conflicts with other themes or plugins

Escalates issues to senior support staff and engineering as needed

Improves customer resources by writing and maintaining documentation

Improves performance and efficiencies by identifying problems; recommending changes

Help test code changes, new features, and release software updates

Requirements

Experience working with e-commerce platforms like Magento, PrestaShop

Knowledge in reading, writing, and editing PHP, HTML, CSS

Knowledge of web application testing and debugging methods

The ability to analytically approach problems

Ability to use Git for tracking changes in the source code, cloning repositories, changing branches, testing branches, performing code reviews, etc.

The ability to analytically approach problems

Excellent written and verbal communication skills in English (B2/C1)

What we offer

The opportunity to make a career in a fast-growing, international-expanding company

Gain a unique position on your resume that will enhance your professional profile permanently

Work in a dynamic environment where you will grow and achieve the highest level of personal performance

The opportunity to work with an amazing People Team within an amazing Company

A specially designed training cycle that will provide you with the knowledge you need to perform your job effectively as we grow our recruitment team

Daily challenges that will allow you to learn more and develop new skills

Aplikuj

PHP Technical Support Specialist

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