Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

We are looking for Junior Customer Care Center Representative for Nordics countries who will be supporting the local commercial support team with various tasks, requiring limited knowledge of Finnish language. This will be done mainly via email and online channels such as web, chat and portals for both Schneider Electric customers and partners.

Junior Customer Care Representative Finland

Warszawa
006U3H

Obowiązki

Update contents of CRM system and create order in SAP
Support customers for pre-sales and after sales questions (e.g. product price and availability questions, order inquiry)
Processing EDI orders, and following up on EDI errors with the relevant stakeholders.
Handling of specified return orders in SAP
Support in (new) digital tools & projects and actively promote those to customer
Be the cross-country back-up for colleagues in the other Nordics teams when needed
Other administrative and ad-hoc tasks.

Wymagania

Bachelor’s degree or studying for Bachelor’s degree in Business Administration, Logistics, Commercial or related field
Some relevant working experience in a (technical) customer service, logistics or call center environment will be an asset
Good command of English language in word and writing – as well as knowledge of Finnish language – minimum B1 level
Ability to work at least 25h per week
Excellent communication skills
Strong Service and team-oriented attitude, with a problem-solving mindset
Ability to learn quickly, whilst working in a dynamic and changing environment
Knowledge of and experience in SAP and CRM (Salesforce) is an asset

Oferujemy

Paid contract job for 6 months with possibility of extension, based on a civil-law contract
Exciting role in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)
Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
Special training tailored to your needs and career goals
No formal dress code - we welcome people as they are and perceive diversity as value for the company
Possibility to use foreign languages and to collaborate with cross-region teams

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

Aplikuj

Junior Customer Care Representative Finland

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