IT Helpdesk Specialist is responsible for configuration, maintenance and user support for dedicated system in line with procedures defined in SLA’s with internal customers. Answers queries and resolves customers’ issues as required with supervision and guidance from IT Team Lead.

Responsibilities will include:

- Support end-users within office applications as Windows, MS Office, Outlook, Lotus Notes, etc.

- Install and configure hardware according to corporate setup

- Provide service desk in local language between end-users and IT providers

- Manage users’ accounts and authorizations

- Be responsible for preparing and executing training sessions for other system administrators and end users

- Be involved in corporate IT project and implementation of new technologies

- Perform other duties as required within IT and objectives agreed with the assigned team lead

- Contribute to achievement of department objectives

IT Helpdesk Specialist

Poznań
4-10-52879

- Knowledge in Microsoft Windows Clients, office tools and e-mail clients

- Ideally experience in user support

- Knowledge about hardware diagnostics ( desktops, laptops, VoIP phones, mobiles, printers)

- Experience in software administration

- Understanding of complex business processes

- Fluency in English (both written and spoken)

- Ability to work with reporting and mass-data spreadsheets (proficiency in MS Excel and basic SQL-select skills desired)

- Strong service orientation and team-playing skills

- Analytical and problem-solving abilities

- Customer focus (high quality business support)

- Flexibility and openness to learning

-Benefits: (private medical care, insurance, lunch cards)

-Friendly work atmosphere

-The possibility of development in the company's structures

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=it-komunikacja

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IT Helpdesk Specialist

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