Talixo provides taxi and limousine transfers for travelers in over 100 countries worldwide - Fortune 500 companies, airlines, travel agencies, and online platforms automate their booking process with our technology.

Talixo is a place where we encourage a friendly, inclusive, learning atmosphere. We are living in a culture that fosters personal development and makes mutual appreciation a cornerstone of our work. If you want to find out what it means to work for a leading provider for B2B taxi and limousine transfers, get to know the start-up environment, and become a part of something big - it seems you’ve found what you are looking for!

Head of Operations

Kraków

Responsibilities:

Manage all operational functions at Talixo (Customer Service, Booking Support, Dispatching) and their respective Team Leaders.
Review and optimize existing processes and further develop our knowledge management system to drive operational performance.
Finetune our framework of Key Performance Indicators to monitor the work of the teams and to identify improvement potential in a data-driven manner.
Build up the team further through better WFM forecasting, optimized recruitment strategies and identification of best-in-class practices for team management.
Cooperate closely with our Product and Tech Teams and participate in roadmap planning to deliver leading tools and systems for the ground transfer industry.
Collaborate with the Fleet and Sales Teams on a daily basis to deliver an exceptional customer experience and identify issues and bottlenecks early on.
Participate in cross-departmental projects in line with the strategic vision of Talixo.

Requirements:

5+ years of experience in leading operational teams with more than 20 team members.
Advanced skills in MS Excel and experience working with metrics and dashboards.
Deep understanding of process and project management. Completed courses and certifications are considered a strong plus.
Very good verbal and written communication skills in English.
You know how to establish rapport and gain the trust of others.
You are skilled in mediating between contending parties or groups.
You can and know how to perform under the stress of frequent interruptions.
You are a team player and collaborate well with colleagues.

What we offer:

Work with helpful, kind, motivated, and talented people
Flexible working arrangements
Employment contract
Private healthcare
20 - 26 days paid holidays
Bottomless tea and coffee
Comfy office in the heart of Kazmierz

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Head of Operations

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