Autonomously manage a customer portfolio for new product developments
Analyze their needs and participate in the technical definition of the new product with customers and sales representatives
Check the technical feasibility of the product and its decor with our field teams
Manage new product projects by setting up, organizing, coordinating and leading the project team according to the technical definition of the product validated with the customer
Ensure the follow-up of each stage of the development with the customers to guarantee the respect of the technical standards of the trade, the deadlines, costs and the level of quality announced
Elaborate the quotes and invoices inherent to the development
Ensure regular internal reporting
Fill in product data in SAP
Use project management tools

University degree.
At least 2, 3 years of experience in the customer service area.
Strong interpersonal skills and ability to build good relationships with clients.
Ability to perform to a high level of accuracy and have good attention to detail.
Excellent problem solving skills, ability to identify issues, propose and implement solutions.
Knowledge of MS Office, SAP experience would be an advantage.
Outstanding written and verbal communication skills with fluency in English and French.
Openess and positive attitude.
Ability to work in a team and under time pressure.

Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging.

Our site, Albéa Lodz Plastics is specialized in Plastic Tubes manufacturing for the Cosmetic Mass Market for global and local Brands.

Customer Service Specialist – French Clients

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Customer Service Specialist – French Clients