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Praca Customer Service Specialist

ikona Dodano: 27.04.2022

Your responsibilities

  • Be available for customers by phone/mail/chat
  • Order management: registration, requirement and feasibility checks, communication to customers
  • Open order management: link with internal departments as QA, Supply Chain, Product Management and Manufacturing to fulfill customer requirements
  • Proactive communication with customers on any changes for order fulfillment
  • Receive and process complains
  • Support activities and campaigns
  • Provide customers with information regarding products, services, prices and delivery times
  • Handle reservations and contracts
  • Responsibility for invoicing activities
  • Order & shipment tracking

Our requirements

  • Very good English (min. B2)
  • Minimum one year of experience in similar position required, preferably in multinational large organisations
  • Possesses proven problem-solving skills
  • Excellent communication and telephone skills
  • Must be customer-focused
  • Practices attentive and active listening
  • Possesses organization and time management skillslsplayer

What we offer

  • Private medical healthcare
  • Additional life insurance and social found access
  • Sport card (Multisport)
  • MyBenefit cafeteria system
  • Food vouchers to our canteen and free beverages

Benefits

  • MyBenefit
  • sharing the costs of sports activities
  • private medical care
  • coffee / tea
  • parking space for employees
  • employee referral program

AVANTOR PERFORMANCE MATERIALS POLAND SA

Avantor, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.

In 2017, VWR was acquired by Avantor. VWR’s expansive channel access and deep customer relationships strengthens Avantor’s abilities, adding a vital new dimension to the full scope of solutions we can provide - from discovery to delivery. Learn more at www.avantorsciences.com

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Customer Service Specialist
ikonaGliwice
Avantor Performance Materials Poland SA