Customer Engagement Manager

Warszawa

Your responsibilities

Act as the primary contact for assigned clients;
Supervise customer onboarding following internal procedures and guidelines;
Daily track onboarding statuses for each assigned client;
Manage the flow of information by tracking reports, work progress, and necessary documentation;
Update CRM systems daily to reflect client engagement statuses;
Identify customer needs to provide tailored solutions;
Ensure customer satisfaction by addressing and resolving any conflicts between the customer and the company;
Engage in clear communication across multiple channels including email, messaging apps, mobile, social networks, in-person meetings, and remote sessions;
Collaborate with other departments to support seamless execution of tasks.

Our requirements

Highly driven to achieve positive outcomes with speed and quality;
Skilled at thriving under pressure, efficiently managing tight deadlines and exceeding the expectations of demanding clients;
Polish, English, and Russian/Ukrainian native or C-level fluency;
Ability to make independent decisions and take responsibility for the outcomes.

What we offer

Friendly, startup's atmosphere
Opportunity to gain experience in a rapidly growing fintech company
Opportunity to gain experience in a rapidly growing fintech company
Private medical care
Hybrid workplace model
Support of our managers – we give a great deal of autonomy in your actions, but do not leave without help – we work as a team
Trainings, development opportunities
Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events

Customer Engagement Manager