Our Client is a global leader in acquiring and collecting nonperforming loans, returns capital to banks and other creditors to help expand financial services for consumers in the Americas and Europe. With almost 4,000 employees worldwide he collaborate with customers to help them resolve their debt and provide a broad range of additional revenue and recovery services to business and government clients.

Call Centre Systems Analyst (Genesys PureConnect)

Warszawa
18110172

Responsibilities

In this influential and dynamic role, you will be responsible for managing and leading the dialler function and resource planning processes for our dialler operations mainly in Poland and following in other European countries.

Lead, manage and optimise the dialler operations across the relevant areas of control
Establish a close relationship with our supplier to improve the functionality of the dialler for both inbound, outbound and blended campaigns
Oversee with IT any contact centre specific system updates/changes
Seek out new technology to support the Resource Planning strategy with a keen emphasis on driving efficiency and customer satisfaction

Requirements

Extensive knowledge of a diallers are a must
Excellent understanding of resource planning methodologies
Excellent understanding of dialler operations
Very strong management skills including excellent stakeholder management.
Proven ability to lead and manage diverse teams across multiple sites.
Proficient in all MS Office packages, particularly Excel and Word
Knowledge of SQL would be advantageous
Proficiency in English and Polish
Knowledge of other European language would be an advantage (German, Spanish, Italian, Norwegian, Swedish, Finnish)
Strong mathematical, analytical, communication and organisational skills
Self-motivated
Ability to work well in a pressurised and competitive environment
Knowledge of contact centre fundamentals
Experience of working within multi-site contact centre environment

We offer

Competitive salary
Regular onboarding and induction process
International friendly environment
Intependent position reporting directly to UK office
Possibility of remote occasional work
Perfect ecosystem for raising your qualifications
Medical care and co-financed life insurance
Cafeteria system via myBenefit
Flexible working hours 8/9/10-16/17/18
Fast recruitment process

Aplikuj

Call Centre Systems Analyst (Genesys PureConnect)

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