Employment form: Pełny etat
Required experience: 2-4 lat
Offered salary: 10 000 PLN - 16 000 PLN

Azure Support (Remote, 2970273)

Warszawa
AS

Responsibilities:

Primary responsibility is customer service. Being present and available to clients requiring
technical assistance.
Respond to questions received through emails and calls.
Learn the fundamental operations of the platforms which are being supported.
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
Become familiar with help-desk policies and services.
Other duties as assigned by the Service Manager.
Serve as the single point of contact for customers related to Microsoft Office 365 and Azure Cloud
Support issues.
Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active
Directory).
Develop technical knowledge of Microsoft Office 365 and Microsoft Azure.
Take ownership and responsibility of an issues from start through to a successful resolution.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
The Service Desk Engineer must ensure the support team members to close out their tickets properly.
Develop sound understanding of IT operations and related applications as well as business related processes and procedures.
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.

Knowledge, Skills and Abilities Required

Exceptional interpersonal skills, with a focus on listening and questioning skills.
Exceptional written and oral English skills and fluency in one other European langauge e.g.
French German Slovak Czech Dutch Italian Portuguese
Familiarity with the fundamental principles of ITIL/SLA.
Develop trends by monitoring and analyzing incoming calls, problems and support requests
Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician
Perform post-resolution follow up activities to requests
Reinforce SLAs to manage end-user expectations

Azure Support (Remote, 2970273)