Oferta wygasa za:54 dni
Tryb pracyZdalna
Rodzaj umowyKontrakt B2B
Tryb rekrutacjiRekrutacja stacjonarna
Wymiar etatuPełny etat
BranżaIT
Your responsibilities
- Analyzing and diagnosing issues related to information systems
- Designing, implementing, and configuring systems and IT applications
- Assisting in software testing and providing technical support
- Monitoring system performance and ensuring their continuous operation
- Ensuring the security of systems and user data
- Creating and updating technical documentation
- Providing training on system and software usage
- Collaborating with other company departments in the digitization of processes
- Continuously improving skills and staying updated with technological advancements
Our requirements
- Has at least two years of experience in positions like data analyst, IT specialist, Service Desk coordinator/analyst, IT problem coordinator, Incident Manager, or equivalent roles.
- Experienced in working within large-scale organizations.
- Has hands-on experience with IT service management in alignment with ITIL processes.
- Skilled in Excel.
- Knowledgeable about ITSM tools, particularly Jira Service Management.
- Basic familiarity with IT systems environments, including ERP, POS systems, On-Premises/Cloud infrastructure, and infrastructure monitoring systems.
- Capable of analyzing data to pinpoint root causes of issues and detect patterns.
- Well-versed in problem management methodologies such as Root Cause Analysis (RCA) and the 5 Why's technique.
- Understanding of ITIL processes, IT services, KPIs, and SLA/OLA.
- Effective in collaborating with various IT and business units to resolve issues efficiently.
- Demonstrates strong organizational skills, autonomy, and a proactive mindset in identifying and solving problems.
- Excellent communication abilities, including the capacity to present findings and recommendations to management.
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