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Front Office Analyst with foreign languages

Dacomet

Bydgoszcz

2017-10-18

Dacomet is a partner of Nokia, the global telecommunication company which has been named Technology Hardware & Equipment Industry Group Leader for 2013.

We support our clients within installation, testing and integration of telecommunication systems, software development, infrastructure management as well as system integration and maintenance.

Currently we are looking for people willing to develop their career with the IT experts.

Front Office Analyst with foreign languages

Our employees provide access for customers and teams who require maintenance service, warranty support or Managed Services support. Front Office Analyst manage services customers and ensure that service goals are achieved.

We are looking for people with a very good knowledge of German/French/Spanish/Portuguese/Russian or Italian language.

Responsibilities:

  • Register incoming calls, emails and web requests
  • Coordinate requests that require multiple services (e.g. technician dispatch to a customer site)
  • Available to work required two shifts in support
  • Continuously stay updated on the latest processes and tools by following the regular training provided

Job Requirements:

  • Very good level of English (mandatory)
  • Very good level of another language: German, French, Italian, Russian, Spanish or Portuguese
  • Literate in computer knowledge
  • Good team player, calm, focus on customer satisfaction, available and flexible

We offer:

  • A permanent contract and attractive salary
  • Comprehensive training
  • Quarterly bonus
  • A medical cover and other benefits e.g. bonuses on Sodexo cards, pizza days or integration events
  • An opportunity to use Taxi card after the second shift
  • The possibility to work from home after reaching self-reliance on that position,
  • A promising career path and an individual development plan
  • An opportunity to develop foreign language, computer and logistics skills
  • A friendly and international work environment

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Prosimy o dopisanie następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb procesu rekrutacji zgodnie z Ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tekst jednolity: Dz. U. 2016 r. poz. 922.)."

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