IPF is a leading international provider of consumer finance serving 2.6 million customers across 12 international markets. AMS is working as an exclusive partner for the company, helping in setting up an integrated IT hub in Warsaw. We are looking for passionate people who are willing to join the team and make the change.

About Your role:
Provides Administrative support for IPF IT Services designed, built and operated within IPF Production environment. Managing and executing operational tasks.

What You will be accountable for?
 Management of 1nd Line Support for Incident Management, ensuring tickets are responded to and resolved within agreed Business SLAs and escalated to 2nd/3rd Line where applicable
 Investigate and diagnoses problems, collects IT usage stats, makes recommendations for improving the company's IT systems and carrying out routine configuration
 Responsible for Access Management requests and Service Requests
 Undertake deployment activities for changes into the Pre-Production and Production environment, according to Deployment instructions provided
 Conduct a daily IT checklist for each individual site in order to proactively prevent regular or common faults.
 Perform routine monitoring and performance benchmarking
 Ensure documentation is kept up to date for the IT Service including the creation, administration and tracking of policies, processes and procedures
 Provide support to the Service Delivery Managers to ensure agreed Business SLAs and KPIs are met for IT Services
 Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required.
 Maintain the IT Configuration Management System ensuring that all configuration items are recorded and updated/removed when required.
 Responsible for other system administration tasks to ensure the smooth running of the IT Service
 Provide support for users, answering technical queries and assisting users where required
 Provide daily, weekly, monthly and ad hoc reports to Service Delivery Managers as well as to oversee automated reporting systems
 Working collaboratively with suppliers where required to resolve support issues
 Maintain and expand knowledge base in area of expertise
 Increase efficiencies, technical ability and interpersonal skills
 Support IT projects
 On call support where applicable

What skills will You have?
 Experience in an IT and BizTalk/Mule administrator role
 ITIL qualified to “Foundation” level or equivalent
 Experienced in IT Service Delivery tools and techniques
 Experienced at working in multi-vendor situations
 Good written and verbal English communication skills

What we offer?
• Exciting opportunity to take part in building new IT hub in Poland
• Chance for personal development through provided training
• Opportunity to share your knowledge and experience with others
• Competitive package in reward for your work

ESB (Mule) IT Administrator

Warszawa

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ESB (Mule) IT Administrator

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ESB (Mule) IT Administrator

Oferty wybrane dla Ciebie