Part of the CD PROJEKT S.A. (responsible for the worldwide success of The Witcher, the video game series adapted from Andrzej Sapkowski's books), GOG.com is a digital distribution platform, which offers customers the greatest selection of PC, Mac and Linux games, both classics and day-one titles, DRM-free, with lots of extra goodies and amazing customer support.

Our work environment is relaxed, and the company philosophy often goes against the typical corporate flow. Working in an international team of over 100 passionate games industry professionals, you will not only have the opportunity to expand your skills to their limits but also have fun while doing so. We love what we do and we do it for a reason.

We are currently looking to expand our exemplary Customer Support team, and take its service to the next level. Specifically, we're looking for someone who genuinely likes to help people, and is both fluent in French and has a good understanding of English.

Responsibilities:

Providing relevant and courteous customer service - primarily in French, but also in English, when needed - falling in line with our high standards and guidelines, which we developed and improved over the years. Currently we only offer text-based support via e-mail.
Investigating and attempting to recreate potential issues as well as reporting any concerns and findings to the Support Team Lead.
Helping non-French speaking team members with cases which require their specialized knowledge, but are reported in French.

Job Requirements:

Fluent French, especially in writing.
A good understanding of written English.
Willingness to help others, and being slightly detached yourself, are both a must - otherwise, if you take the occasional user complaints too personally, you might not enjoy your job.
Ability to work slightly longer shifts during special events (once per month at maximum). In very rare cases, it might also be necessary to do some extra work during the weekend.

Pluses:

Past experience in a Customer Service position.
Being a native speaker, or having a very good understanding of the culture and quirks of French-speaking countries.
Being a gamer yourself, and having past experience in solving game-related technical issues.

What we offer:

A unique opportunity to enter a booming industry and to influence the future of digital distribution.
A gamer’s paradise where you will be surrounded by games - living & breathing them!
A competitive salary and great, laid-back work atmosphere in our office based in Warsaw, Poland.
The chance to work in an international environment with exceptional experts.
A Profit Sharing Program after 6 months of work, where employees share 10 % of GOG.com's net profit (paid out once a year).
Access to a health care and sport activities package.
A full-time job in our Warsaw, Poland headquarters.
A relocation package for foreigners as well as assistance from our HR throughout the whole process.
Polish lessons should you need them.
Frequent social activities, free fruits, an in-house cantina, and other goodies are a standard.
Free access to CD PROJEKT RED & GOG.com games.

If you think you’ve got what it takes, please submit your CV and cover letter (both in English) via link below:

https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=2f4b298a48ca4ee5afd189ebdedb1227

Please be informed that we reserve the right to contact only selected applicants. The hired individual will need to work in-house, in our office based in Warsaw, Poland.

Please also include the following statement with your application: "I hereby consent to the processing of my vital and personal data in so far as this is required under the current as well as future recruitment campaigns conducted by GOG Poland Sp. z o.o., with headquarters in Warsaw, Jagiellońska 74 street, in accordance with the Act of August 29, 1997, on the Protection of Personal Information (JoL no. 133, item 883)."

Customer Support Representative - French

Warszawa

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Customer Support Representative - French

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Customer Support Representative - French

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