Site Manager

UBP Consulting Sp. z o.o.



Our client is a intermational leading provider of outsourcing services.


Location: Poznań

Position: Site Manager / Operations Manager

BPO Finance sector

Job description

- Staff management and planning
- Management of team meetings
- Contact person for team leaders, HR, Controlling, works council and all other assigned employees, executives and the management board
- Disciplinary leadership of the assigned staff / managers / process owners
- Responsible for sales orders
- Structuring and controlling of an internal control system
- Monitoring of business-specific service level agreement for customer satisfaction
- Employee development
- management of the whole site
- independent development of the site
- Participation in the sales process
- Monitoring, and if its necessary also participation and design, of management, core and support processes
- Responsible for building and managing the quality managemens system of the site
- Planning, management, quality assurance and controlling of the operations
- Reporting about customer project development and the results to senior management
- Responsible to comply the operational key figures /KPIs/SLAs
- Preparation of monthly service billing
- In charge for the operational process
- Control and (after consultation) selection of foreign service providers
- Contact person for external stakeholders (authorities etc.)


- Professional BPO experience in the financial management area
- Knowledge of accounting processes
- Several years of experience in staff management
- Organizational skills
- High flexibility, reliability and edurance
- Team spirit and social skills
- very good at communicating professional and communicative goals
- Affinity for project work
- Ability to motivate
- Willingness to travel
- Several years of experience in accouting/ in a shared service center
- Language skills: English - C1 level


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