ITIL Process Coordinator with English, German, French

Atos IT Services Sp. z o.o.



Atos is an international IT services company. It employs circa 100 000 employees in 72 countries. In Poland Atos exists since 2000. Currently, more than 4 000 people are working in our offices in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun and Krakow. The company offers IT infrastructure management services, systems integration, outsourcing and IT consulting. Atos was four times awarded with the Great Place to Work certificate, winning top positions in the ranking of the Great Place to Work® Institute. Atos is the official global IT partner of the Olympic and Paralympic Games.

ITIL Process Coordinator with English, German, French
Miejsce pracy: Bydgoszcz
Nr referencyjny: 199851

Job Description:

ITIL Process Coordinator is responsible for supporting and executing the Incident or Problem or Change Management process raised by customer or Service Manager.

  • Coordinates and manages Incident/Problem/Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs
  • Executes the Incident/Problem/Change Management process tasks in adherence with global and local requirements
  • Escalates risks and issues to relevant Incident/Problem/Change Managers or the Incident/Problem/Change Management Regional Process Owner
  • Supports Incident/Problem/Change Management reporting (KPIs and customer SLAs)
  • Assists the Incident/Problem/Change Management Regional Process Owner in driving Service management best-practice and process standardization across his GBU
  • Assists the Incident/Problem/Change Management Regional Process Owner in ensuring consistent end-to-end application of the process across his GBU
  • Monitors process compliance and coordinates CMDB updates taking into consideration updates from changes/incidents/problems
  • Engages with others process participants to identify continuous service improvement for the change/incident/ problem management processes - produces documentation covering actions taken

Job Requirements:

  • Interested in IT operations/service management/delivery experience required
  • The candidate should be able to demonstrate a working knowledge of ITIL Service Management framework or interest in gaining knowledge 
  • Good command of English, German or French - B2/C1 level
  • Excellent communication skills (written / verbal)
  • Having a strong character, can do attitude and possess a quality driven and customer focused mindset
  • Ability to work in tight deadlines and the ability to maintain focus whilst under pressure
  • Motivated self-starter, with a keen interest in developing and implementing the best practice, creative solutions to the services and the business
  • Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time.
  • Experience in ITIL processes in real environment
  • Capability to work as part of a global team effectively via phone and web conferences
  • Is truly interested in process management and passionate in continual improvement
  • Business Objects/Crystal Ball/Excel reporting skills are plus

Additional Information:

We offer:

  • stable employment
  • attractive salary
  • participation in interesting project
  • work in international environment
  • contact with the latest IT technology
  • training and development programs
  • study of foreign languages
  • unlimited access to e-learning
  • private medical care
  • additional life insurance
  • subsidy for commuting

Additionally we offer:

  • MyBenefit System (e.g. Multisport)
  • relocation bonus
  • remote working


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