Collection Analyst with Dutch




People Sp. z o.o. - we recruit language specialists to companies all over Poland

For our client - a well-known company from new technologies area we are looking for:

Collection Analyst with Dutch

Location: Kraków

You will be responsible for:   

  • Perform collection  process for Benelux entity: contact customers regarding overdue accounts and determine reasons for non-payment
  • Delivering high level of customer service: Analyses of situation on customer accounts
  • Following up on overdue accounts
  • Participating in resolution of unclear payments
  • Evaluating customer account and payment history
  • Supporting other team members in achieving team and individual goals
  • Elaboration of reports (periodical and upon request)
  • Regularly communicate with manager
  • Preparing process maps and desktop procedures, if needed.
  • Updating procedures.


  • advanced knowledge of Dutch in speech & writing (B2, C1, C2)
  • good knowledge of English in speech & writing (B1/B2)
  • University degree (Bachelor or Master)
  • Working experience in customer service with specific experience in Collection (would be an asset)
  • Excellent telephone manner
  • Good understanding of SAP (would be an asset)
  • Working knowledge of Ms. Office packages
  • Strong interpersonal and ability to communicate effectively both orally and in writing
  • Familiarity with credit and collection operations procedures (would be an asset)

Work conditions:

  • employment agreement
  • very good office location
  • package of benefits
  • work in stable organization
  • opportunity of development
  • team work
  • trainings - internal and external (soft & hard skills)


If you are interested in knowing the details - APPLY by sending your CV in English

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