Technical Support Engineer German Speaker




Job Type Full-Time
Location Katowice
Valid until 31.08.2015
Minimum Experience Less then 1 Year

We are looking for the candidates on the behalf of our client- one of the first and the biggest outsourcing centers in Poland.

Handle technical product queries from dealers
Provide technical support to dealers during the installation and design phase of photovoltaic installations
Responsible for customer support concerning technical issues for PV Modules and PV Inverters
Responsible for providing dealers with product related certificates Assist during the configuration of solar systems
Answer technical support questions about solar systems installation and maintenance
Document all call notes
Customer RMA (Return Material Authorization) handling using ERP system
Generate reports on several performance factors for evaluative purposes

Preferred Skills
Technical education / experience required
Fluency in German
Good knowledge of English
Very good knowledge of MS Office
Excellent diagnostics and analysis skills

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