Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

Technical Helpdesk Associate with Italian( 1st line support)

Kraków, Opolska

Obowiązki:

Primary Duties and Responsibilities

To provide 1st line technical support; answering support queries via phone, email, web and Chat.
Support must be provided in Italian
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user problems while following procedure and be proactive when support the client even in a crisis situation.
Support users in the use of Computer equipment by providing necessary training and advice.
To allocate more complex calls to the relevant 2^nd level Support members.

Wymagania:

Requirements

Relevant experience would be an advantage but is not a must as we will provide training
Very good knowledge of Italian
Good English
Customer service experience
Must be willing to work in a team.
Strong problem solving abilities and assertiveness
Motivation to learn and work in a service desk environment
Willingness to work on shifts 6am-10pm Monday-Friday and bank holidays

Oferujemy:

We offer

Very attractive salary and additional benefits
Fluent, permanent contract
Very good training package, not only at the beginning but also during the whole duration of employment
Friendly, professional and international environment
Great opportunity to grow inside the company

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226.

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Technical Helpdesk Associate with Italian( 1st line support)

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